IHA is looking for a passionate ClientSuccessManager to support the ongoing operations of state-wide initiatives in California including the Align. Measure. Perform (AMP) and Symphony Provider Directory Programs. Reporting to the Senior Manager of ClientSuccess, the Client Success Manager will be responsible for the overall success of an assigned portfolio of clients.You will be involved in all aspects of client onboarding, client support, account management, business process reviews, and training. You will also guide and coach clients in their implementation of data exchange with IHA’s data partners, and evaluating the business requirements to execute on delivery and implementation plans.
The ideal candidate is a highly competent, flexible, well-organized, tech-savvy, team player who has excellent project management skills and enjoys driving value in projects and programs. The Client SuccessManager will be responsible for managing complexity in client onboarding but also resolution of issues. S/he must be comfortable interacting with individuals at all levels in the healthcare industry and government, must be able to take initiative to drive client value, and be able to successfully support the fast-paced work of senior-level colleagues. This is an impactful role that will make a meaningful difference within the healthcare industry. This role offers a unique opportunity to work with thought leaders across California and be a part of a smart, hard-working, and fun team.
This role will be located in our Oakland office. Please fill out the form below to apply for this position.
Bonus if you have:
US work authorization is a prerequisite to employment for this position.
Integrated Healthcare Association (IHA) brings the healthcare industry community together to solve industry-wide challenges that stand in the way of high-value care. As a non-profit industry association, we use our decades of expertise, objective data, and our unique role as a trusted facilitator to make the healthcare system work better for everyone. We provide insights that help the healthcare system continuously improve. We build new tools that simplify how the industry works together. And we provide a forum for cross-industry leaders – through our board and programs – to have honest conversations that guide the future of healthcare.